Our mission is to ensure we provide an excellent customer experience from the very first enquiry, through to delivery completion and beyond. We’re dedicated to ensuring our customers are at the forefront of everything we do, offering customised support with a friendly, ‘easy to do business with’ mentality. Good customer service is critical to our business success, ensuring loyalty one customer at a time
The first step to create a lasting customer relationship is to satisfy customers with our products, but it won’t be the total package unless good customer service comes with it. Our highly trained, friendly staff will be happy to answer any queries that you may have, providing advice and guidance in all things office furniture.
Our customers are at the very heart of our business – we aim to provide world-class support and deliver 100% customer satisfaction.
Our dedicated customer care team are on hand to deal with every eventuality that may occur, from delivery updates, repairs, replacements, to the despatch of spare parts. Our customer focused team will provide you with care and attention, communicate with you in an efficient and prompt manner and provide you excellent support, to ensure all of our customers are left totally satisfied should you require any support, our team are here and ready to assist you and you can contact them on 0151 548 7111 option 2 or by emailing Customer Care.
Specialist advice and expertise is literally on the doorstep and is backed up by the resources from one of UK’s leading manufacturers of office furniture. Our technical product experts are responsible for handling assembly errors, user issues and any other technical problems that prevents customers from using our products, with in-depth knowledge of our products, providing technical guidance, and the ability to talk to users over the phone to help them find a solution.
Customer service software is key for equipping our support teams with the tools they need to deliver excellent customer service. IFS is our new ERP system and business software that will drive new levels of efficiency in all areas of our business and allow all functions to work together from order entry to purchasing, planning, manufacturing, packing, quality, finance, dispatch and tracking. This will allow us to provide customers with clear and accurate dates for all orders at the point of order entry giving you an improvement in service.
